How can I make a return?Updated a month ago

Follow the Returns Portal to start your return/exchange request.

POLITE NOTICE: DELAY FOR CANADA RETURNS

Dates affected: 27th June 2025 to 9th July 2025

Please note due to warehouse relocation and circumstances beyond our control, we will not be able to process returns from Canada between 06/27/2025 and 07/09/2025, and all returns sent during this period will be processed as of 10th July 2025. We apologise for this delay, and any inconvenience caused. We strive to process your request within 10 days after receiving your parcel, however during this period please expect your return process to take longer. Thank you in advance for your patience and understanding. If you have any questions or concerns, please don't hesitate to get in touch with our Customer Care team via [email protected].