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VALLON

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Where is my email confirmation?

How can I track my order?

Do I need to create an account to make an order?

What payment methods do you accept?

What currency are your prices in?

Is it safe to order online?

How do I apply my discount code?

Why does my 10% discount code not work?

Why am I seeing duplicate charges for one purchase?

I need an invoice.

ORDERS & PAYMENTS

Do you offer free shipping?

Which countries do you ship to?

When will my order ship?

How long will it take to get my order?

What shipping carriers do you use?

Will I have to pay customs tax on an international order?

Brexit: Shipping to the UK

Why is my tracking saying "Origin post is preparing shipment"?

Why is FedEx asking me to complete an import form?

SHIPPING

Do you offer returns?

How can I make a return?

I received a damage, defective or incorrect item, what do I do?

Terms & Conditions

RETURNS & EXCHANGES

Our passion

Plastic cleanup

Upcycling materials

Malizia Mangrove Park

Packaging

SUSTAINABILITY

Changing the lens on your goggles

Cleaning your VALLON sunglasses

Avoid using lens cleaners

Storing & carrying

Using my microfiber cloth

PRODUCT CARE

Adjusting Heron temples

How do I know if the sunglasses will fit before purchase?

Virtual Try On Troubleshooting (Browser/Web)

Virtual Try On Troubleshooting (Mobile iOS & Android)

What do I do if my sunglasses are crooked?

Adjust using a hair dryer

Adjust using warm water

Adjusting crooked frames

Glasses slipping down your nose?

My sunglasses are getting loose

Adjusting loose fitting glasses

About VALLON's Virtual Try On Tool

Virtual Try On

FITTING & SIZING

Which Heron's are for me?

Sunglasses for light sensitive eyes and other issues

Learn more about our technology..

PRODUCT SPECS

Contact us

Retail

WHOLESALE

What is covered and how to claim

WARRANTY

Prescription Service

Placing a VALLON Rx order

Your prescription

About VALLON Rx lenses

Warranty & returns for VALLON Rx products

PRESCRIPTION SERVICE

Media Contact

Brand Assets

Affiliate Program

Newsroom

MEDIA, PRESS & AFFILIATES

Everything you need to know about placing an order, payment methods, and applying discount codes.

Where is my order? Carrier, shipping and customs tax information.

How do I make a return? Returns and exchange process.

Our approach and programs. What we are doing to become a more sustainable business.

Looking after your favorite sunglasses and goggles.

Adjusting your sunglasses for a perfect fit.

Learn more about our product features and specifications.

Looking to stock VALLON? Get in touch with us.

Find all the details on our Lifetime Warranty here.

Adding prescription lenses to your VALLON sunglasses.

Got a media, press, or affiliate enquiry? Read our FAQs and further information on how to get in touch.

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