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SHIPPING

Where is my order? Carrier, shipping and customs tax information.

Do you offer free shipping?

We offer Standard Free Shipping in Europe*, USA, Canada, Australia and New Zealand for all orders over €40 / $45. For all other countries please see shipping rates at checkout. Note: Standard Shipping excludes all non-standard shipping options. (*)Fr

Which countries do you ship to?

We ship worldwide.

When will my order ship?

We aim to ship your orders within 1-2 working days. You will receive a shipping confirmation email that includes the tracking details once the order is shipped. If you haven't received one please check your junk/spam folders or send us a message via

How long will it take to get my order?

It depends on where you are and which shipping method you choose. Europe: Standard delivery for Europe is 2-9 business days after shipment. If the situation is more urgent we also offer express shipping with delivery in 1-2 business days. Goods are s

What shipping carriers do you use?

Free deliveries are made using your local postal service. We also ship express orders with DPD, UPS and FedEx.

Will I have to pay customs tax on an international order?

For EU countries, USA, Australia and New Zealand, there is no customs tax. Other international customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These additional fees are not included in the cost of shippin

Brexit: Shipping to the UK

We offer free shipping to the UK, and any items that cost less than £135 include all taxes & fees. However, according to new Brexit-regulations, import VAT charges are only covered at the point of sale for orders that cost less than £135 (not includi

Why is my tracking saying "Origin post is preparing shipment"?

For all packages to the US, the tracking of USPS will say "Origin post is preparing shipment" until the last leg of the delivery journey. This does not mean that the package has not been sent, only that it has not yet been processed within the USPS d

Why is FedEx asking me to complete an import form?

When an international shipment with a value above $250 enters the US, it is a requirement from the US Customs & Border Protection that the recipient must complete form 5106 before the parcel can be customs cleared. You can complete the document via D