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SHIPPING

Where is my order? Carrier, shipping and customs tax information.

Do you offer free shipping?

We offer Standard Free Shipping in Europe*, USA, Canada, Australia and New Zealand for all orders over €40 / $45. For all other countries please see shipping rates at checkout. Note: Standard Shipping excludes all non-standard shipping options. (*)Fr

Which countries do you ship to?

We ship worldwide.

When will my order ship?

We aim to ship your items to you within 1-2 working days. You will receive an email letting you know as soon as your items have shipped that includes a tracking number. If you haven't received one please check your junk folder.

How long will it take to get my order?

It depends on where you are and which shipping method you choose. Europe: Standard delivery for Europe is 2-10 business days after shipment. If the situation is more urgent we also offer express shipping with delivery in 1-2 business days. Goods are

What shipping carriers do you use?

Free deliveries are made using your local postal service. We also ship express orders with DPD, DHL Express and FedEx.

Will I have to pay customs tax on an international order?

For EU countries and USA there is no customs tax. Other international customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These additional fees are not included in the cost of shipping, and we are not able to

Brexit: Shipping to the UK

We offer free shipping to the UK, and any items that cost less than £135 include all taxes & fees. However, according to new Brexit-regulations, import VAT charges are only covered at the point of sale for orders that cost less than £135 (not includi

Why is my tracking saying "Origin post is preparing shipment"?

For all packages to the US, the tracking of USPS will say "Origin post is preparing shipment" until the last leg of the delivery journey. This does not mean that the package has not been sent, only that it has not yet been processed within the USPS d