SHIPPING
Where is my order? Carrier, shipping and customs tax information.
Do you offer free shipping?
We offer Standard Free Shipping in Europe*, USA, Canada, Australia and New Zealand for all orders over €40 / $45. For all other countries please see shipping rates at checkout. Note: Standard Shipping excludes all non-standard shipping options. (*)Fr
Which countries do you ship to?
We ship to most countries in the world. If you are unable to proceed with your purchase at checkout, please contact us directly at [email protected] for assistance.
When will my order ship?
We aim to ship orders* within 1-2 working days. You will receive a shipping confirmation email that includes the tracking details once the order is shipped. If you haven't received it, please check your spam folders or send us a message via support@v
How long will it take to get my order?
It depends on where you are and which shipping method you choose. Europe: Standard delivery for Europe is 2-9 business days after shipment. If the situation is more urgent, we also offer express shipping with delivery in 1-2 business days. Goods are
What shipping carriers do you use?
Free deliveries are made using your local postal service. We also ship express orders with DPD, UPS and FedEx.
Will I have to pay customs tax on an international order?
For EU countries, USA, Australia and New Zealand, there is no customs tax. Other international customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These additional fees are not included in the cost of shippin
Brexit: Shipping to the UK
We offer free shipping to the UK, and any items that cost less than £135 include all taxes & fees. However, according to new Brexit-regulations, import VAT charges are only covered at the point of sale for orders that cost less than £135 (not includi