At VALLON we strive to make performance eyewear of the highest standard, and if there is a problem, we will always work to make things right. All eyewear products, excluding VALLON Rx (prescription), have a Lifetime Guarantee* from the date of purcha

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">At VALLON we strive to make performance eyewear of the highest standard, and if there is a problem, we will always work to make things right. All eyewear products, excluding VALLON Rx (prescription), have a Lifetime G<span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;" id="isPasted">uarantee* from the date of purchase to cover manufacturing defects. If a product has been damaged during normal wear and tear, we always work to offer a repair option at a reasonable price.<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*The Lifetime <span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted">G<span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee applies to VALLON eyewear products, excluding Rx (prescription), purchased after November 1st 2023. Products purchased before this date have a 2-year g<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee. The VALLON Lifetime <span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted">G<span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee does not apply to the Vizor, extras, or accessories.<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> What is covered?<ul><li>Manufacturing defects on the sunglasses or goggles (lenses, frames, temples, strap, or screws). &#xA0;</li><li>Products that come with any marks, scratches, or discolouration on arrival. If a product is damaged on arrival, you need to notify us immediately (no later than 2 weeks after) with photo evidence. </li></ul>What is not covered?<ul><li id="isPasted">Normal wear and tear, including scratches or marks on frames and lenses and degradation of straps on goggles. </li><li>Damage caused by improper use or storage, or damage caused by neglect or accident. </li><li>Damage caused by solvents or chemicals, including sunscreen, hair spray, alcohol, etc. </li><li>Melting of frames due to excessive heat. </li><li>Lenses fogging up due to perspiration. </li><li>Degradation or delamination of lenses due to exposure to chemicals, saltwater, pool chemicals, etc. </li><li>Lost or stolen goods after delivery. If a shipping carrier has marked the shipment as &quot;Delivered&quot; the order is considered complete. </li><li>Any eyewear items that went through alteration or a third-party optician for prescription lenses are no longer under g<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee. We reserve the right to decide if your damage is covered under our g<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee policy.</li></ul>How to start a&#xA0;g<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee&#xA0;claim?Write us an email at <a data-fr-linked="true" href="mailto:support@vallon.com">support@vallon.com</a> with the title &quot;<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted">G<span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee&#xA0;Claim&quot;.The email needs to include your name, order number, and a detailed description of the issue. Photo documentation must be included and show the defect.&#xA0;If a product is considered defective under the Lifetime <span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted">G<span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee*, you will either be sent the required replacement part, or you will receive a pre-paid return label to have it sent back. For a limited number of countries, we cannot offer pre-paid return labels and will subsequently cover the cost via a direct transfer.&#xA0;Please note this g<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee only gives the right to a replacement. If the 30-day return period has expired or the product has been used, it is no longer possible to receive a refund. <span id="isPasted" style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*The Lifetime&#xA0;<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted">G<span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee&#xA0;applies for products purchased after November 1st 2023. Any products purchased before this date have a 2-year&#xA0;g<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee. All VALLON Rx (prescription) products have a 2-year&#xA0;g<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">uarantee.&#xA0;

What is covered and how to claim

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Our Guarantee

What is covered and how to claim