What is covered and how to claimUpdated 2 days ago

At VALLON we strive to make performance eyewear of the highest standard, and if there is a problem, we will always work to make things right. All eyewear products, excluding VALLON Rx (prescription), have a Lifetime Guarantee* from the date of purchase to cover manufacturing defects. If a product has been damaged during normal wear and tear, we always work to offer a repair option at a reasonable price.

*The Lifetime Guarantee applies to VALLON eyewear products, excluding Rx (prescription), purchased after November 1st 2023. Products purchased before this date have a 2-year guarantee. The VALLON Lifetime Guarantee does not apply to the Vizor, extras, or accessories.


What is covered?

• Manufacturing defects on the sunglasses or goggles (lenses, frames, temples, strap, or screws).
   
• Products that come with any marks, scratches, or discolouration on arrival. If a product is damaged on arrival, you need to notify us immediately (no later than 2 weeks after) with photo evidence.
  
  

What is not covered?

• Normal wear and tear, including scratches or marks on frames and lenses and degradation of straps on goggles.
  
  
• Damage caused by improper use or storage, or damage caused by neglect or accident.
  
  
• Damage caused by solvents or chemicals, including sunscreen, hair spray, alcohol, etc.
  
  
• Melting of frames due to excessive heat.
  
  
• Lenses fogging up due to perspiration.
  
  
• Degradation or delamination of lenses due to exposure to chemicals, saltwater, pool chemicals, etc.
  
  
• Lost or stolen goods after delivery. If a shipping carrier has marked the shipment as "Delivered" the order is considered complete.
  
  
• Any eyewear items that went through alteration or a third-party optician for prescription lenses are no longer under guarantee.
  
  We reserve the right to decide if your damage is covered under our guarantee policy.

How to start a guarantee claim?

Write us an email at [email protected] with the title "Guarantee Claim".

The email needs to include your name, order number, and a detailed description of the issue. Photo documentation must be included and show the defect. 

If a product is considered defective under the Lifetime Guarantee*, you will either be sent the required replacement part, or you will receive a pre-paid return label to have it sent back. For a limited number of countries, we cannot offer pre-paid return labels and will subsequently cover the cost via a direct transfer. 

Please note this guarantee only gives the right to a replacement. If the 30-day return period has expired or the product has been used, it is no longer possible to receive a refund.

*The Lifetime Guarantee applies for products purchased after November 1st 2023. Any products purchased before this date have a 2-year guarantee. All VALLON Rx (prescription) products have a 2-year guarantee.