Everything you need to know about placing an order, payment methods, and applying discount codes.
If you haven’t received an email confirmation for your order, please check your junk folder. With numerous email servers used worldwide, our order confirmation and shipping emails do occasionally end up in your spam/junk folder. Still having trouble
Once the order is shipped, you should receive a shipping confirmation email with the tracking details. You can easily follow the package using the "Track Package" button in the email. In case you have not received the shipping confirmation, kindly ch
No, you will only have to fill in your contact, shipping, and payment details during checkout to place an order.
We accept all major cards, including Visa, Mastercard, and AMEX. You can also pay through PayPal, or with Apple Pay. The option to pay later is also available through our payment partner, Klarna. However, this payment method is currently only availab
All purchases are charged in either EUR, USD, CAD, or GBP. The desired currency can be selected in the header. Please note that payments via PayPal and Klarna can only be made in EUR (€).
Our website is verified as SSL-encrypted, which ensures that all data passed between the web server and browsers remain private. Furthermore, all credit card payments are processed via the global payment provider Shopify Payments. We also accept paym
During checkout, there is a field (‘Discount code or gift card’) where you can apply your discount code to your shopping basket. On mobile devices, you need to click on "Show order summary" before this field is visible. After you have applied your di
If you received a discount code that does not work it might be due to one of the following reasons:. 1. The discount code has expired. 2. The discount code is not applicable on items already on sale. 3. The order amount is less than €40 / $45. 4. The
If you see that you have been charged twice in your statement after making a purchase, do not panic: The duplicate pending charge is usually an authorization hold for a payment that is still being processed. You are not being double-charged for a sin
Need an invoice? Please send us your invoice request with the order number to [email protected] and we would be happy to assist you!
