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Everything you need to know about placing an order, payment methods, and applying discount codes.

Where is my email confirmation?

If you haven’t received an email confirmation for your order, please check your junk folder. With numerous email servers used worldwide, our order confirmation and shipping emails do occasionally end up in your junk folder. Still having trouble findi

How can I track my order?

Orders shipped with FedEx, DHL Express or DPD, will automatically be tracked by these providers. If you ordered by Standard Free Shipping, you can track your order using the unique order tracking number received via email. (Please note: It normally t

Do I need to create an account to make an order?

No, you will only have to fill in your contact, shipping, and payment details during checkout to place an order.

What payment methods do you accept?

We accept all major cards, including Visa, Mastercard, and AMEX. You can also pay through PayPal, or with Apple Pay. The option to pay later is also available through our payment partner, Klarna. However, this payment method is currently only availab

What currency are your prices in?

All purchases are charged in either EUR, USD, CAD, or GBP. The desired currency can be selected in the header. Please note that payments via PayPal and Klarna can only be made in EUR (€).

Is it safe to order online?

Our website is verified as SSL-encrypted, which ensures that all data passed between the web server and browsers remain private. Furthermore, all credit card payments are processed via the global payment provider Shopify Payments. We also accept paym

How do I apply my discount code?

During checkout there is a field (‘Discount code or gift card’) where you can apply your discount code to your shopping basket. On mobile devices you need to click on "Show order summary" before this field is visible. After you have applied your disc

Why does my 10% discount code not work?

If you received a discount code that does not work it might be due to one of the following reasons:. 1. The discount code has expired. 2. The discount code is not applicable on items already on sale. 3. The order amount is less than €40 / $45. 4. The

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