Of course! We want you to love your VALLONs and believe that you shouldn't buy things you don't need or won't use. That is why we offer free returns with a value above 99 EUR / 109 USD / 89 GBP / 159 CAD in Europe, the USA, and Canada for up to 30 da

Of course! We want you to love your VALLONs and believe that you shouldn&apos;t buy things you don&apos;t need or won&apos;t use. That is why we offer free returns with a value above 99 EUR / 109 USD / 89 GBP / 159 CAD in Europe, the USA, and Canada for up to 30 days after purchase.For any other countries, or if you have any other questions, please see:&#xA0;<a href="https://support.vallon.com/en-US/terms-&amp;-conditions-330973" rel="noopener noreferrer" target="_blank">Returns Policy</a>.<a href="https://support.vallon.com/en-US/terms-&amp;-conditions-330973" rel="noopener noreferrer" target="_blank">For Rx products please see:</a><a href="https://support.vallon.com/en-US/terms-&amp;-conditions-330973" rel="noopener noreferrer" target="_blank">&#xA0;</a><a href="https://support.vallon.com/en-US/warranty-and-returns-for-vallon-rx-products-420569" rel="noopener noreferrer" target="_blank">Rx Guarantee &amp; Returns</a>.

Do you offer returns?

Follow the Returns Portal to start your return/exchange request.

Follow the&#xA0;<a class="fr-green" href="https://mpkrikbz7u2.typeform.com/to/rzRC72d6" id="isPasted" rel="noopener noreferrer" target="_blank">Returns Portal</a>&#xA0;to start your return/exchange request.

How can I make a return?

If you’ve received an order containing a damaged, defective, or incorrect item, please contact us via support@vallon.com with your order number and photos of the issue to get immediate assistance.

If you&#x2019;ve received an order containing a damaged, defective, or incorrect item, please <a href="mailto:support@vallon.store" id="isPasted" title="mailto:support@vallon.store">contact us</a> via&#xA0;<a href="mailto:support@vallon.come" id="isPasted" style=" text-decoration: none;">support@vallon.com</a>&#xA0;with your order number and photos of the issue to get immediate assistance.&#xA0;

I received a damage, defective or incorrect item, what do I do?

We want you to love your VALLONs and believe that you shouldn't buy things you don't need or won't use. Please find below details about our international Returns and Exchange policies. For Rx products please see: Rx Guarantee & Returns. RETURNS:. We

We want you to love your VALLONs and believe that you shouldn&apos;t buy things you don&apos;t need or won&apos;t use. Please find below details about our international Returns and Exchange policies.<a href="https://support.vallon.com/en-US/terms-&amp;-conditions-330973" rel="noopener noreferrer" target="_blank">For Rx products please see:</a><a href="https://support.vallon.com/en-US/terms-&amp;-conditions-330973" rel="noopener noreferrer" target="_blank">&#xA0;</a><a href="https://support.vallon.com/en-US/warranty-and-returns-for-vallon-rx-products-420569" rel="noopener noreferrer" target="_blank">Rx Guarantee &amp; Returns</a>.RETURNS:We offer Free Returns* for up to 30 days after purchase.Items must be returned in their original condition. This means returned items must not have been worn, altered, or damaged, and must include all original packaging and tags. Sending the item back without the packaging will incur a penalty. You can return your order in exchange for another item/ store credit, or a refund to the original payment method.*Free Returns are applicable for the EU (excl. Cyprus, Malta), USA, Canada, Switzerland, Norway, and the UK (excl. Channel Islands). Free returns only apply when the return value is above 99 EUR / 109 USD / 89 GBP / 159 CAD, submitted through our&#xA0;<a href="https://mpkrikbz7u2.typeform.com/to/rzRC72d6" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Returns Portal</a>. If you ship back an item at your own expense, this will not be reimbursed. If your return value is below the mentioned threshold, please reach out to&#xA0;<a href="mailto:support@vallon.com" id="isPasted" style=" text-decoration: none;">support@vallon.com</a>&#xA0;to receive immediate assistance.&#xA0;REFUNDS: <span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once a return has been received by our warehouse, we strive to process your return or exchange request within 7 days. After a refund has been processed from our end, it depends on your bank&apos;s processing time before the amount is reflected in your statements. <span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please note refunds can only be made using the same payment method as the original purchase.&#xA0;Any express shipping costs are non-refundable. EXCHANGES:Once your return is received at the warehouse, we strive to process your exchange request within 7 days.STORE CREDIT:<span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you purchase using store credits/gift cards and the amount is lower than your current credit, you will still be eligible to make use of the remaining store credit on future orders. We will not return the remaining amount to you in cash. <span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Purchases made with store credits/gift cards cannot be returned for a cash refund. The credit amount will be restored to the gift card after the return is processed.&#xA0; <span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">STORE CREDIT FROM EXCHANGES AND RETURNS:&#xA0; <span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have selected the option to get refunded in a gift card (store credit) when registering your return, you can ask for a refund to the original payment method up to 14 days after the gift card is issued.&#xA0; <span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have used the gift card from returning your previous order to make a new purchase and wish to return the second order for a cash refund, we will issue the refund via your original order minus &#x20AC;10 handling fees.

Policy

Got a question about your order, or looking for more information on our products? Fill out the form with your contact details and we will get back to you right away!

RETURNS & EXCHANGES

Do you offer returns?

How can I make a return?

I received a damage, defective or incorrect item, what do I do?

Policy